Support
Common questions
How do I delete my account?
Open the You tab and scroll to Delete account. It permanently removes your account and everything you posted. You don't need to contact us.
How do I edit or delete a prayer I posted?
Open You → Your prayers, tap the prayer, and choose Edit or Delete. You can also mark it answered and share a short update.
I forgot my password.
On the sign-in screen, enter your email and tap Forgot password?. We'll email you a link that opens Lumen so you can choose a new one. If you signed up with Google or Apple, use that button instead: there's no separate password.
How do I report or block someone?
Every prayer has Report and Block buttons. Reports go to a moderator. Blocking hides that person's prayers from you and removes them from your friends. To undo it, go to You → Unblock all.
Why can't I see my prayer?
A prayer that needs a second look is held for review, and you'll see "Under review" on it. Prayers are also removed automatically 30 days after you post them.
I'm not getting notifications.
Check that notifications are allowed for Lumen in your phone's Settings, and that You → Prayer reminders is switched on. Notifications don't work in a simulator or with notifications turned off.
Do I have to share my location?
Only for prayers shared with everyone, so they can appear on the globe (only the general region is ever shown). Prayers shared just with a group need no location.
If you're struggling
Lumen is a spiritual community, not a crisis service. If you or someone you know is in immediate danger, contact local emergency services. In the US you can call or text 988 (Suicide & Crisis Lifeline) any time.